Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
Yes - the changes were still there. At the time I had changed the wifi password so it wasn't connecting to it. I also had the phone with me and it seemed to take 48 hours for phone numbers to be blocked, however, data still worked. I was still able to access the internet, etc. I had tested by calling a number not on the allowed list and got a message saying something to the effect that this service/number is not allowed at this time but was able to go to a browser game.
On a related note, when I removed a blocked number, the changes took affect within an hour. Blocking the number again didn't work again until the next day (less than 24 hours).
