First Responder Eligibily

I have also been on the first responder plan since the height of COVID and they switched my account to the MAX plan without any warning or explanation.  I just called in and after a lengthy conversation with the person there (Steve), I was told that what I did before would no longer work.  This is awful because nurses ARE first responders.  What's worse is to find out they just switched me back without ever even alerting me beforehand.  I have been with T-Mobile for many years (10+) and always had great things to say about them.  This move right here was backhanded and now my bill is jacked up.