First responder plan

My husband and I have metro, we switched over to T-Mobile and open an account under my husband's name. The lady asked if one of us was a first responder, I said I was, she said I qualify for discount as first responder. This was in November 2022. No verification to provide to prove my husband is a first responder because he is not, it is I who would qualify as first responder as I was told initially when we signed up. Therefore the account should have been opened under my name not my husband's. Everything was switched over from his name, to my name recently, then they tell me that I do not qualify as a first responder because I don't fall under what they classify as a first responder. Although I work for the county, and on the back of my card it says I may be called during disasters, and I have helped during fires at the shelters, now my bill went from 165 which included internet, to 229. I don't understand why they sold me on something that was a lie in regards to me being a first responder. I think they need to train their people better. You talk to different people you don't get the same story. I think T-Mobile should add nurses doctors county workers, as first responders. I may not be in the front line at all times, but in my department I am, and the back of my card issued by the county says that I may be called during disasters. Maybe I am wrong, but I just don't think this is fair when it was offered to me initially, they made me jump through hoops to transfer the account over to my name, and now they tell me after everything is said and done, that I do not qualify as a first responder. What a waste of time I should have just left it under my husband's name what was the point of all of this.

Here you go.

Verificación de miembros de servicios de emergencia

I was actually responding to the OP’s question since he was eligible.

KPMost wrote:

Yes, I reviewed the verification but being a physician in ER setting does not qualify. After everything docs went thru with Covid patients and exposure you would think T Mobile would extend this small benefit

if you are planning on jumping ship due to this i would probably avoid Verizon..since you’ll run into the same thing there..almost positive ATT is the same way..

Would like TMobile to respond. Since Amplified program was retired there is no Fed equivalent. Not sure how TMobile works with DHS to set up network, but DHS First responders cant use the plan? PLEASE RESPOND

Ana C wrote:

I had that happen to me too. On the phone the rep asked me if I'm a nurse. And I said yes… and then he told me I qualify for the first responder discount. Now I get a text message that I need to verify my status. I submitted a pic of. My licence, my pay stays and my work Id. They said I don't qualify. Had I know I would have not switch to t mobile. It's a scam 

I had the same thing happen to me too. I placed me order through the phone and the Rep told me that I qualified for the first responder discount as a nurse. Then I placed the order to switch to T-mobile for 3 new lines. If I known this, I would never switch to T-mobile.  

It's not right and quite worrying that we don't see Emergency Room Social Workers as first responders. My wife has a master's degree in social work. She works at the Baycare Hospital Morton Plant North Bay in New Port Richey. She helps patients and their families during some of the hardest moments of their lives.

Think about what she does. She quickly understands what's going on with a patient. This includes not only their health but also their feelings and their home situation. She speaks up for the patient's needs. She also provides important help and comfort to the patient and their family. And all this happens in a stressful place where time is very important.

To me, these are the things that make a first responder. But, we usually only call people like police officers, firefighters, and emergency medical workers first responders. We need to rethink this.

If we call Emergency Room Social Workers first responders, it shows we see how important their work is. It also means they get the same help and protection as other first responders. This includes things like vaccines, mental health help, and safety equipment. They need these things to do their jobs well and stay safe.

I have been scammed by TMobile as well. I went in-store May of this year to inquire about their plans and was told that nurses and doctors qualify under the EMT Magenta plan. So I switched from FirstNet to this scam of a company. They took a look at my hospital ID and I even got a discount on my new phone which was only for first responders ($800 off for the Samsung Galaxy Ultra). Uploaded my documents online, everything was fine. Now, last week, I received a text message saying I need to upload documents to verify my EMT status. I thought that was odd so I called 611. They told me ONLY EMTs NO ORDINARY HOSPITAL STAFF. I even read that for nurses and doctors, they need to upload hospital ID O recent paystub O official letter of service. Over the phone, I was told they cannot do anything about it unless I have an EMT certificate, ot just go in-store to see if they can override the process and get my EMT status verified that way. But then I would have to that every year.