Forum Discussion
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Hello, Sorry for the long post to follow. Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, in...
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.
This happened to me a month ago, T-Mobile said it could of been a mistake. Then happened 2 days ago. IT seems everyone at T-Mobile is incompetent when it comes to security controls to prevent this from happening.. I was assured a "flag" was on my account to prevent this from happening. That was a lie as this happened less than 30 days after the first incident. I'm ready to start legal action and question their compliance whether is is GDPR/PCI-DSS/SOX/GLBA.
If T-Mobile employees are falling to social engineering attacks that results in fraudulent changing of someone's SIM card. T-Mobile is at fault for a lack of policy and training.
