get my 800 for my phone that the customer service person stole and never reported

samsung1 wrote:

So since 2/22 I went from sprint to t-mobile figure i would stay since i been with sprint since it opened. So I went to trade in my phone for a s22+ 256 which was promised, and never got. the Kid doing the trading took my s10+ and never applied it to my account after she said he did it in the store (boynton beach fl )  I wait for the first bill and it was not on the bill called and t-mobile had no record of my phone being turned in. the request has been in since mar 5 and still no one is getting back to me.  I should have left and went to AT&T being loyal gets you screwed and just think I always hated T-mobile.  worst store clerks ever. All high school kids stealing phones.   

First thing you should have done was reported the phone as stolen to your local Police department. T-Mobile will not credit you for a device that they have no record of. Do you have any records showing a trade in was done on the date you got your new phone. Sry to hear this happened to you. in the future be sure to get receipts for any device you trade in