Forum Discussion
GREAT Customer Service
I'm not necessarily sure how to convey this so the employee is recognized, but I wanted to express my appreciation for Juana Garrett. She is a rep I worked with via FaceBook chat. Long story short,...
Their network coverage, reliability, and speed was nowhere close to T-Mobile. With T-Mobile, I'd have multiple bars of 5G coverage when we traveled to my family's ranch in the middle of nowhere Texas. With Verizon, I could barley get 1 bar LTE where we live in Maryland (in a heavily populated area) where we routinely also had solid 5G coverage with T-Mobile. Maybe Verizon is more like they advertise in other areas, but we didn't find those areas testing it out for a few days.
