Handset Charge

did you do a warranty or insurance exchange?

I don't believe so but did exchange existing phones for new ones.

so is it payments per month for the new phones?

No-I’m already being charged for that as well.

i know you want to avoid calling in but you might opt to contact them through one of their social media platforms like Facebook or Twitter...you start with tier 2 support instead of the call in tier 1 support..this is something that will need an agent checking your account info..

thank you-I’ll try that :)