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The hold "music" is infuriating. It's the most godawful manufactured noise that a clothing store for 15 year olds might play. It's the kind of thing that's only good to make dogs howl.

I truly believe this is a hostile act performed to make people drop off the phone.

Yes, that's what I currently do.  It's just beyond irritating.  I also report it to the customer service agent each time in hopes that eventually if enough complaints are logged they'll do something about it. 

The frequency tmobile for "on hold" caused me to get nauseated... Its been 20 mins and counting. I feel dizzy light-headed shaky and nauseous. WTH is up with that? Why would you do that to your customers? Terrible PLEASE FIX THAT!

You could put your phone on Speaker and turn down the volume until someone picks up or request a call back instead of waiting on hold.  

magenta6996444 wrote:

The hold "music" is infuriating. It's the most godawful manufactured noise that a clothing store for 15 year olds might play. It's the kind of thing that's only good to make dogs howl.

I truly believe this is a hostile act performed to make people drop off the phone.

Yes I agree withyou, you are totaly reason :) :)

I don't have any complaints with the hold music.  A wider variety or the option for a specific type of hold must would be nice though.  I almost always opt for the callback though. 

The hold music is ear-damaging. 

Hello @Ph0n3s4life,

Loud hold music can definitely be frustrating! Unfortunately, the volume is usually controlled by the service provider or the company hosting the call. I recommend trying to adjust the volume on your phone or use headphones with volume control to make it more bearable. If it's a recurring issue with a specific company, you might want to share your feedback directly with them as well.

Let me know if you have any other questions!

Saludos cordiales.
Hazel