Forum Discussion
How do you get rid of this stupid web guard crap?
And it blocks a LOT more than porn.
@magenta2012879, we hear you. Based on your plan, it sounds like you're paying a grand a year for service - and that's service you want to work. We'd want it to work even if we charged $50 a year for it, so I get it.
I'm sorry for any confusion in my wording, I could have been more direct when referring you to Care or T-Force.
Without taking a peek at the account side, I can't say for sure if this is an error with the Web Guard functionality on both the app and the site, or an error with your account's PAH provisioning. Whichever it is, we want to get it fixed. If it's the latter, then it's a simple fix on our side to make sure your line has the appropriate permissions. If it's the former and is a system error affecting multiple customers, then we need tickets to be filed with those users' account information included so that our engineering teams can recreate the problem on their side in order to resolve it. Since the Support Community is a public forum, when an issue requires account access to resolve, we need a team like Care or T-Force to help.
I know you're not stoked with the way any of this has played out - from the problem in the beginning to the help we offered here in the thread. I hope you'll give us another chance and reach out to one of our teams that can look into this to get it fixed, though -- because what we want is for you to get what you're paying for.
- Marissa
I am going through your website under profile. When it asks me to verify my age I type in the info, then hit submit, then I get "server error" every single time.
Are you postpaid or prepaid? What plan are you on? Who is the primary if you are on a family plan?
Have you tried using the Tmobile app under profiles , family controls and change it from there?
I would rather not download an app. Why doesn't the server work?
Try using a different browser? Clear browser cache and cookies? Most everything T-Mobile-related, be it mobile or desktop is super slow for me always, but I'm usually able to gain access to everything in time and with no error.
No. I have already jumped through enough hoops. Make your fluffy system work. And why does it block gun websites? I mean... this is the most magical system I have seen.
*edited by Marissa to soften language
Your attitude sucks. It's worse than mine. No one wants to help you when you're being a doodoo head.
@magenta2012879, we hear you. Based on your plan, it sounds like you're paying a grand a year for service - and that's service you want to work. We'd want it to work even if we charged $50 a year for it, so I get it.
I'm sorry for any confusion in my wording, I could have been more direct when referring you to Care or T-Force.
Without taking a peek at the account side, I can't say for sure if this is an error with the Web Guard functionality on both the app and the site, or an error with your account's PAH provisioning. Whichever it is, we want to get it fixed. If it's the latter, then it's a simple fix on our side to make sure your line has the appropriate permissions. If it's the former and is a system error affecting multiple customers, then we need tickets to be filed with those users' account information included so that our engineering teams can recreate the problem on their side in order to resolve it. Since the Support Community is a public forum, when an issue requires account access to resolve, we need a team like Care or T-Force to help.
I know you're not stoked with the way any of this has played out - from the problem in the beginning to the help we offered here in the thread. I hope you'll give us another chance and reach out to one of our teams that can look into this to get it fixed, though -- because what we want is for you to get what you're paying for.
- Marissa
Sorry you're seeing this error too, @cmaines. We didn't hear back from the OP regarding this issue, but if standard troubleshooting steps (clearing cache/cookies on your web browser, uninstalling and reinstalling the app) don't resolve the matter, this is something we'd need to have you Contáctanos about so that we can take a look at the account's Primary Account Holder permissions. If those are already correct, we'll get a ticket filed for the issue so that it can be sent up to our engineering team!
- Marissa
I have the exact same problem with both the website and the app. In general services in the website and app are bad, server timeouts, latency, etc.
Please fix
