How many are being scammed by Tmobile placing "Protection Plan" on phone without authorization?

RottenWillow wrote:

We're not from Sprint. We've had T-mobile for years and suddenly an $18 fee (per phone - we have two so $36) appeared on this month's bill.

We utilize Apple Care for phone issues NOT T-mobile. They were not authorized to add services to our bill.  We've called 611 to discuss their fraudulent charge but they are just issuing call back times instead of having agents answer.  Hopefully I will be able to speak to an agent in two hours when the recording said they would call back (21:30).  

If you use Facebook or Twitter try using messenger on Tmobile's account page. They're a higher tier of support.

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