how to access free mlb.tv

cptelbow33 wrote:

Thanks Heaven, tried restore account, but yet again, no luck. T-Mobile customer service opened up a ticket 7 days ago, still no response, very annoying. I have missed a whole week of baseball.

Oh man! At this point, you may want to call back about the ticket that was submitted for you. 

Try going to the MLB app in settings. Go to storage. Delete cache. Seemed to work for me. 

Thanks Heaven, tried restore account, but yet again, no luck. T-Mobile customer service opened up a ticket 7 days ago, still no response, very annoying. I have missed a whole week of baseball.

Thanks for trying all the options that are being suggested. Odd that you the Tuesday offer is not linked to your MLB account. Try this: 

1. Open the MLB app and log in as normal
2. Select the three lines in the top right of the screen
3. Desplázate hacia abajo y selecciona Restore Account
4. Elige Restaurar

Let us know how this goes.

Thanks, mine is an android, ver 13, and I updated it during this problem, but to no avail.

cptelbow33 wrote:

just checked, it is the same, but still can’t get the free mlb.tv. when I log in, it even says my account is linked to a tmobile account, but when I try and watch a game, it asks me for my credit card.

In the MLB.TV App, I select the blue Account Settings icon in the upper left part of the screen.  At the bottom of the page is "About the MLB app".  I select it and it reports the version of the App.

Application Verion 16.1.1

Check if you have an older version of the MLB.TV App.

This is the iOS App version.  I have no idea if the Android App has a different version number.

just checked, it is the same, but still can’t get the free mlb.tv. when I log in, it even says my account is linked to a tmobile account, but when I try and watch a game, it asks me for my credit card.

cptelbow33 wrote:

Thanks for the advice, sounded like a great idea but didn't work.  I don't use my e-mail address to log in to t-mobile, I use my phone #. Not sure if that has anything to do with.

Even if you don’t use the e-mail address you have on file with T-Mobile to login, that T-Mobile e-mail address must be used to login to MLB.TV.

MLB.TV requires an e-mail address to login.   And the address must be the same address as you have on file at T-Mobile.   You cannot link any other e-mail address to your MLB.TV free subscription.

Thanks for the tip gramps but it still didn't work. I was on the phone with tmobile customer service last week for a hour and they could not fix it. They opened a tech ticket and told me to expect a response in 24 hours. That was 4 days ago, still waiting ….

I had to change my password to get the offer. If I remember correctly when I went to redeem the offer it took me to the sign in page and it didn't recognize my old password. I changed the password and the free subscription loaded.