Forum Discussion
MLB.TV Won't Redeem
Trying to redeem the free MLB.TV offer today and when I tap "REDEEM" on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still will not respond when I tap the "REDEEM" button. Can't get help from T-Mobile
I was having the same problem with a frozen "Redeem" button. As a FYI, I use DuckDuckGo on iPhone and have disabled the Safari browser in the Settings app (Screen Time → Content & Privacy Restrictions → Allowed Apps). As DuckDuckGo often does not integrate well with 3rd party apps, I re-enabled Safari, went back to the T-Mobile Tuesday app, and the Redeem button worked. It appears the adblocker/privacy browser settings may be the primary culprit here.
The lady I talked to at T-Mobile keeps telling me that it can't be redeemed until April 4 at 5 A.M. and I keep telling her that's the last day it can be redeemed. She literally has no idea what the actual offer is.
Apparently it was a restrictions setting in my phone. I just had to remove that and it let me redeem it. Thanks for the input
Bm1q wrote:
I turned my adblocker off and it redeemed but in the app it still says free account. And under subscriptions on my iPhone it says pending. Hrmmmm
MLB is not showing under subscriptions on my iPhone.
Sure you are not confusing MLB with MLS?
I was having the same problem with a frozen "Redeem" button. As a FYI, I use DuckDuckGo on iPhone and have disabled the Safari browser in the Settings app (Screen Time → Content & Privacy Restrictions → Allowed Apps). As DuckDuckGo often does not integrate well with 3rd party apps, I re-enabled Safari, went back to the T-Mobile Tuesday app, and the Redeem button worked. It appears the adblocker/privacy browser settings may be the primary culprit here.
I was having the same issue, where I couldn't redeem the free MLB offer. I tried to register multiple times, talked to Tmo support and MLB support and no luck. I finally spoke with an MLB support staff, named Gabriela, who was so nice and helpful. I explained everything that I had been through and she instructed me to uninstall the Tmo app and the MLB app and restart the phone. As an extra precaution, I had her wipe my password from the MLB app and send me a reset link. When you login to the MLB app, LOGIN WITH THE EMAIL THAT YOU PROVIDED TO TMOBILE. (Nowhere did it say that, it was just, Don't have an account, create one.) You will then need to create a new password for the MLB app. Just like that, I was able to login. In less than 15 minutes this very helpful lady, was able to accomplish what 3 hours of cust. support with Tmo and MLB couldn't get done.
gbev wrote:
Trying to redeem the free MLB.TV offer today and when I tap "REDEEM" on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still will not respond when I tap the "REDEEM" button. Can't get help from T-Mobile
Have you created / logged into MLB app before redeeming?
I had to change my password and now I'm signed up.
I had no issues at all. It took me to the sign in page, I signed in, and it automatically redeemed.
Yes, I have had an MLB.TV account for over 10 years. I have the updated app for 2023 and I signed in this morning. When I went to redeem the offer on T-Mobile Tuesdays I clicked redeem and it doesn't do anything. T-Mobile's online support has been worthless.
gbev wrote:
Yes, I have had an MLB.TV account for over 10 years. I have the updated app for 2023 and I signed in this morning. When I went to redeem the offer on T-Mobile Tuesdays I clicked redeem and it doesn't do anything. T-Mobile's online support has been worthless.
Have you disabled all ad blockers? Are you allowing cookies including third party cookies? Are you connected to the T-Mobile network and not using WiFi?
