How to contact support via text or chat

I ask because your answering service keeps hanging up on T Mobile customers over and over again.  And you don't seem to have enough employees to answer the phone or questions that customers try to post on your T mobile web site.  Am I wrong?

Hello Kat.  Just got kicked out of our conversation.  

My question is:  is T Mobile going out of business or filing for bankruptcy?

Hola.  

Is it just me or are you all having the same problem trying to connect to technical support?  

I keep calling 611 and the 1 800 number and I am told to press 1 or 2 then I'm told that they will connect me to the correct service representative and that they will record for training reasons.  They say we are transferring you now and I get hung up on.  

This has gone on for a few days now and I am tired of this.  Which is how I ended up on this chat site.  Any suggestions?  Before I cancel my account.

It is only because of the great customer service that I have stayed with this provider for close to 2 decades. Now it seems that their customer service is as bad as their coverage. I hope that it's only temporary. 

I can’t believe the time it takes to set up lines on an existing account and then the waste of time it took to get a new phone on the same account, i have spent over 5 hours in the last two weeks trying to do so.

The amount of 6-digit codes I have to relay, numbers off the old phone (T-mobile sold me this phone)

if I could change carriers, I would; I have been with T-Mobile for over 30 Years. every time we need anything new it takes more time than the last house I purchased, It is clear to me that T-Mobile cares about new customers, not existing customers.

How do I use whatsapp through the internet 

I have a question 

Hola

Experto 

Hello, I have a question about my bill.