Forum Discussion
How to delete verified business call notificaion
My phone has a permanent notification re Verified Business Calls that cannot be removed. How do I remove it? Why would I want 100's of random business calls offering me a discount on a washing mach...
Schneryka wrote:
T-Mobile tech support here and T-Mobile user. This is a known issue related to android device. On the actual notification if you expand it to where you can read it fully it gives you an option to go to settings and an option to click GOT IT . if you click the GOT IT button it will clear the notification. After you click it you will be taken to the settings to set it up but the actual notification should clear just acknowledge the notification but clicking got it.
This worked for me on Samsung s23 ultra. It showed up when I up when I upgraded to ver.14.
I pulled down from the top and selected the other option. I restarted the phone and clicked the GOT IT button. It went away. I also tried the user @dbdragon08 youtube fix as well. Problem solved for me.
¡Gracias!
Schneryka wrote:T.B. wrote:- Click on the T-Moblie Scam Shield App
- In the Scam Shield app on an Android device, choose Configuración > Llamadas de empresas verificadas.
- Selecciona el control para activar o desactivar.
- If prompted to enable contact permissions, select Go to Settings and enable the permissions.
- If turning off VBC, you'll also need to turn off the Visual Voicemail app if you use that.
phone settings: these were previously said within this thread. Phone app settings > Enriched calling and disabling Verified Business Calls.
My Samsung S21 Ultra on T-Mobile does *NOT* have a T-Mobile Scam Shield App. Where did it come from? It's not found in my disabled apps list either.
Even if you go to Phone app settings > Enriched calling and disable Verified Business Calls, that is separate from the notification. You would still need to deal with the notification independently of the phone app setting. The trick is to click the drop down toggle arrow within the notification itself, which reveals additional info and provides interactive buttons within the notification itself (without clicking the notification to open the corresponding settings).
This way of clearing the notification is counter-intuitive and I wish T-mobile would not use this kind of approach that makes the notification come back each reboot until you figure out non-intuitive techniques for interacting with the notification. It's far worse too, if you also have Secure Folder turned on.
