Forum Discussion
How to escalate issue to upper management for Trade In promotion ?
I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven't been adjusted. At first I thought this should take a month or...
KingCharlie wrote:This is a scam and they do it to a lot of people if you search this community. I had the same thing happen but I originally agreed to the promotion in October 2022. Its know May 2023 and I have been told that my plan was not eligible for the promotion and there is nothing they can do. At the moment I am stuck paying the full pricing of 3 phones that I was would never agreed too. Its a SCAM! If they have not applied the promotion yet, it will never be applied.
Yes, It happened with me too. And every agent has different information about promotions, and TMobile has very worse management process in handling issues. I spoke with supervisors too and beyond that there is no one it seems to escalate things.
