Forum Discussion
How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I'd recei...
Even if you had the chat transcript, it is more than likely that T-Mobile would not be able to honor what the rep told you anyway. Those requirements are there for a reason. Usually only someone in the executive office can make exceptions. so the rep apparently promised you something they couldn't do. Next time, save the chat transcripts even though that more than likely wouldn't make a difference if you had them anyway.
