I absolutely despise T-mobile now.

I hate T-Mobile customer service reps. They lie and don't put in the notes what they promised me. They leaked my data and overcharged me for 3rd party apps and refused to let me upgrade my phone. I'm porting my number to any carrier that gives a free phone ASAP

I feel you too. I'm so tired paying high as bill. 

I’m so sick of their lies and misinformation Bought an iPhone 14 we’re supposed to be a long does unlocked and I left the store 

 then when When I went to activate it, it was all the sudden tied up and where is all this going on called several times on the phone all day long it's supposed to be unlocking the same Sim still even to this moment not unlocked so I'm just either gonna jawbreaker orchestrate it out. I'm so done with T-Mobile talking about some. Technically I have to wait 40 days why would somebody buy a phone for $1000 plus and then you have to wait 40 days to activate it you get how they want to use it that doesn't make any sense I'm so over then and then their bills don't be what they say they are they're cheap at first and then all the sudden your bills $500 like at the promotions, and all their extra perks for you, the sheep in wolves clothing is real 

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.

I'm presently experiencing the same problem. My internet buffers every few minutes but unit shows that I have a "very good" connection. I have only had the service a month, I hope this won't be a common theme.

I absolutely hate T mobile! If it's not them changing my plan without my permission, it's them adding late fees that don't exist and charging me before my billing cycle! My internet never works and when I call customer service , it's always a hold time of 45 mins to an hr then more hold time when you connect with a customer representative!

ihatemycarriernow wrote:

After less than twelve months away from my original carrier ( that was so much better in every respect ) I regret switching 100%! I absolutely HATE T-Mobile. I have had three (including the NEW access point) home wireless internet devices replaced. They all stop working nearly daily, or sometimes two. Must be rebooted in order to reconnect manually (unplug and plug back in). Support states (I have excellent signal) the issue is a tower upgrade. Same thing has been told to others in this community. I don't believe it for a second. I am promised better service and it never happens. I feel lied to, and have absolutely no faith in this company to improve anything at all. Support is useless. Get a discount, and nothing is fixed. Discounts for poor service is not the answer. Lies are not the answer. Never ending "upgrades" are not the answer. Offering services and then removing them is not the answer. I can no longer purchase T-mobile home internet at any address in my entire state. Why? Well, by the example of MY service… T-mobile should not be selling this garbage anyway. I am currently looking for another service. Going to the local cell phone stores all weekend until i find someone that I CAN be happy with. Probably back to AT&T since they were great for over a decade for me. I only switched because I did not like the upgrades they were making interfering with my service for a month. Boy, did I have it GREAT and didn't know it! A month!? HA! Dumbest thing I ever did switching...

I feel your pain !

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

I've spent the last year trying to get service at my home outside of Tacoma. Washington period have tried several companies, including T-Mobile t. Mobile was the only one that came close to profit providing Any level of service period

that's not a Compliment

 So yesterday they finally got me. A new phone took my old one. Charged me another $70 for the new phone so now the phone works. However, it does not see my old SD card went into the store with 3 years of photographs on the SD card and the jerk decides to format my. SD card without talking to me about it.   Thank God I backed up the data. I only lost about two weeks worth of photographs including some of my grandchildren 

Being in a corporate store, my only thought is they don't want to keep people going to the store when they have problems next problem. I'm going to embed the phone Not saying where or how, but I'm really getting sick of their garbage.