I absolutely despise T-mobile now.

There are no words to describe how much I hate TMobile. I had no issues whatsoever all the years I had Sprint. Now there are constantly problems and I want OUT. The details about why I hate them so much don't need to be repeated because it's all of the reasons everyone else has already discussed here. I hate it here so much. Where else can I go??  I feel violated. Someone please start a class action. 

Luckily I live in a large metro area with access to Cox cable. My 1 year contract expired for $60 expired recently and I went to a Cox cable store to see what the could do for me and they offered me a 2 year contract for $64 a month including their router.

My wife works from home so I need a stable provider and I'm leery of the TMobile Home Internet. I love the phone service but every side venture Tmobile starts seems to go sideways and they either abandon it or quit supporting it.

A few days ago, I made my first post on this chat about the months of frustration I have had with T-Mobile messing up my billing and charging me full price for phones that I purchased on promotion.  The hours spent on the phone with their "so called experts" has done nothing.  The best advice I got on this board last week was when someone suggested I call and ask for the "Retention" Department as a last hope so I will do that today.

That said, I might have found another solution.  Even though I still owe a chunk of money on my 4 T-Mobile phones, I saw were AT&T is offering iPhone 14 phones FREE with qualifying trade-ins.  It will cost me a bunch of money to make the switch since I still have a balance with T-Mobile but what difference does it make if I am getting the AT&T phone for FREE.

Anyway, that's what T-Mobile has driven me to.  In an effort to save me from further aggravation and possible ulcers, I will call them today and be prepared to make the switch.  Hope this helps those who are having the save problems that I have had.  It is safe to say that T-Mobile just isn't what they were used to be.  I wonder if T-Mobile monitors these boards because, even if they do, it certainly doesn't appear as if anything is changing or that they really care about customer service

I called T-Mobile to have service placed on a phone that I bought from a department store. T-Mobile said that the phone would work with their service and that they would send me a SIM card. They sent a SIM card and when I put it in the phone it says invalid. I called customer "no-care" service, and they went around in circles. then told me to go to the store. I went to the store, and they told me my phone was closed and the SIM card will not work on it. Next, they told me to call the customer care number, and This could be resolved, or I could buy one of their phones and sign a 2-year contract. which I was trying to avoid.  I went home called the customer care number and they said they needed to ping my phone, which doesn't work, In order to verify me. after an hour of back and forth, they told me to go back to the store and let them ping and give me a number to call. So, it is after 10 pm and tomorrow I have to return to the store.

Stay tuned for the continuing saga of T-Mobile run-around no-customer service plan.

My advice- Stay away from T-Mobile.

The phone you purchased at the store was it unlocked?

T-mobile lied to me. I am a new customer. I compared T-mobile, Verizon, and ATT last month. T-mobile promised me the world. Part of that was a $200 rebate that I should get. Customer service says that I don't qualify for the rebate. I called the store back (Montgomery, Alabama), they said, again, that I would get the $200. Customer service said they would escalate to issue and call me back. They called 9:30 pm and wanted a password, then told me again I would not get the $200 that the store committed. I don't think their right hand knows what their left hand is doing. I definitely know they can't both be right. I'm going back to ATT.

Completely agree with the OP.  It does not seem like t-mobile tested their wireless routers, and I had the same problem with the disconnects.  Sorry, I work from home, access remote servers, and I must have a stable network connection.  So, that was strike #1.

Strike 2 and 3 was the abysmal performance from 7am-12noon and from 4pm to about 7pm.  Customers using their phones degraded the network performance.  

I didn't bother with working with support.  Just cancelled it and installed ATT fiber.

Jkkbpo wrote:

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.

Robot ai has no emotion and doesn't care if u gripe. Its part of the scam.

PeaceRoad wrote:

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

Haaaa I bet it doubled 

As the old saying goes:  The grass is greener on the other side.  Similarly,  the grass grows greener over the septic tank.

Getting a service that both works where you need it, has functional customer service for when you do need it, and doesn't break the bank.  At one time, i had an At&t for life plan...it too had fine print, i.e. new devices required new contract … this was in the early 2000s.  Similarly,  texts were free, until they weren't.   Texts weren't initially part of the service plan…. Calling/roaming was.

Shop around.  At&t and Verizon may give new perks, and prepaid may also be an option