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Clp321
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Joined 12 months ago
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Re: Getting over charged by T-Mobile... and not getting any help!
Tdilorenzo 10 wrote: Good luck getting any kind of help they are such a scam! I think everyone needs to get together and file a lawsuit Tdilorenzo 10 wrote: Good luck getting any kind of help they are such a scam! I think everyone needs to get together and file a lawsuit No one wants to help. No lawyer will take a small case unfortunately50Visto2likes0ComentariosRe: Terrible cust service
HeavenM wrote: Not getting the same experience as your neighbor is strange and frustrating. Sounds like you also took a lot of time and effort to try and get it resolved. That is a whole lot of work for something that we try to make easy peasy. We don't have access to account information here on the Community, but if you would share just a little more information, I would be happy to try and provide some help or guidance. The final bill is always sent to your mailing address and has a breakdown of the final charges. Did it outline what the $235 was for? Were you able to make any type of payment towards the balance before that 30 day timeframe that was provided? Did you happen to keep a picture, copy of, or receipt from the return of the equipment to help with tracking? They never send anything. I cancelled payment and nothing Is done. It's a scam quit protecting them13Visto0likes0ComentariosRe: Miserable Connection
Marianne wrote: Rtd777888 wrote: Being an older person, I remember using Dial up internet and I can say t mobile is slower than Dial up internet where I live . Especially if it is raining it becomes almost unusable. Yet I visited my aunt who lives in the country I live in a very populated area . She gets blazing fast internet. I believe the problem is their network can't handle the traffic. You have to remember they are also letting All the other cellphone services use their network. I am not interested in keeping T-Mobile to much longer if things don't improve quickly. Unfortunately I don't think there's anything any good out there right now. My sister has Verizon and she has lots of problems also. They were very good at one time I honestly don't hear anything good about any of them. YES! I told my daughter this is worse than dial up and she was like huh? Lol. Yep 2024 same old song6Visto0likes0ComentariosRe: Horrible Cell Service and equally bad customer service.
I HATE T MOBILE wrote: Gramps28 Great advice if TMOBILE honored it. I started reporting the issues within the first week of service. They refused to do anything. After several months they provided a Cell Spot which did nothing. They then replaced my iphone claiming the issue was the phone. TMOBILE is unethical. I am going to investigate how to start a class action lawsuit against this company as it is clear they lie to get contracts. They got me roo in October 2023, literally tried to jump me in the store when I was demanding to pay my phone off and unlock it. Small town and I have a big mouth.38Visto0likes0ComentariosRe: I absolutely despise T-mobile now.
PeaceRoad wrote: It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account. Hopefully there will be no bill because I never had the service. Haaaa I bet it doubled18Visto1like0ComentariosRe: I absolutely despise T-mobile now.
Jkkbpo wrote: T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service. Robot ai has no emotion and doesn't care if u gripe. Its part of the scam.11Visto1like0ComentariosRe: has anyone else been scammed by T-Mobile?
Blu_Airl wrote: beefly wrote: Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone atT-Mobile will read it and FINALLY, after SEVENmonths of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every monthI have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in??I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem againwith someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobilethen they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they mightsay I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit. Blu_Airl wrote: beefly wrote: Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone atT-Mobile will read it and FINALLY, after SEVENmonths of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every monthI have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in??I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem againwith someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobilethen they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they mightsay I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit. They chased me out of the mt. Pleasant, tx store and I was willing to pay for the device. Still am just waiting on a bill to unlock my phone. Worst mistake ever9Visto0likes0ComentariosRe: File a complaint with FCC.
FerrariXX wrote: I purchased a Samsung s23fe and within 2 weeks I started having problems charging the phone so I bought new chargers. The phone has been trouble shooted, it's a defective USB port it would only charge wirelessly . Now the phone doesn't charge at all. It's completely off It was less than 30 days that I started to complain but they wanted to do a warranty replacement when T-Mobile went to process my warranty form they found that the phone was not in their inventory to be sold the numbers inside the phone didn't match what they had sold to me. Now I have to wait for them to resolve their issue with the serial number. And T-Mobile corporate told me I bought the phone from a T-Mobile location but they operate as third party retailer, (Who knew this? The Store And my Receipt says T-Mobile on Wharton Street Pittsburgh PA) customer care told me if I would have bought it from T-Mobile corporate location then they could return the phone and give me one in stock. Jenae a customer care representative said she notes my account to do buyer remorse at a Corporate location and get me a phone that was in stock and do a return I drove to the "corporate location" and they laughed me out of the store saying that customer care is wrong they cannot give me a return because they can't look up this other T-Mobile's information. And anything notes on my account is for me to wait til the other location resolves the serial number issues. So it's been an issue since Friday with the skus. I'm left with a unprocessed warranty form, a non working phone that I'm told I'll own on if I just leave TMobile the phone was bought on a promotion of Add a line and get a free phone. But if I leave I'll owe $1000 for the phone. That is defective! It should not be so hard to return a phone that you bought less then 30 days ago. How can T-Mobile sell me a phone that is not in their inventory? And then tell me they have to dispute this before they can process my warranty form??? Oh and its a T-Mobile store front but it's "third party" literally now I'm stuck with no working phone and they can't process my warranty form I'm told if someone will call me about my form and the SKU / IDM # numbers getting fixed on Friday coming up. So that's over one week that I'm supposed to be paying $130 a month for T-Mobile service and don't have a working phone? And no idea when I'll get a replacement? Also they said my bill would not change and they took away my hotspot and my insurance that I had before getting this phone. So yeah my bill is $130 like it was before but this phone is supposed to be free and I have no add-ons.now!! It's just $130 for the two lines a month. This is crazy and I need a phone! I work with pet care clients by the phone everyday and I'm using a phone from a friend with my sim card. I need HELP! Same thing here in Texas. Same exact scenario27Visto1like0ComentariosRe: TMobile scam to give free device
SnipeyWifey wrote: I found out that their customer service call center isn't very helpful but if you go back into the store where they promised you the promotion they can have a supervisor escalate the promo request. I am still waiting to see how it goes from there. Its ai customer service robots35Visto0likes0ComentariosRe: has anyone else been scammed by T-Mobile?
SamD wrote: beefly wrote: In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every monthI have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in??I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem againwith someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobilethen they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they mightsay I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. Wow! I am going through the EXACT same thing as you. I came on board with T-Mobile in December of 2021 and turned in an XR64 to get the "free phone" upgrade to an iPhone 13. Twenty (20) months later, and I am still being billed $23.17 per month for my new "FREE" phone, and T-Mobile kept my XR. This is NOT an honest company, and their Customer Service sucks! AVOID T-Mobile like the plague. 2024 same old scam in mt. Pleasant texas8Visto1like0Comentarios