Forum Discussion
I canceled my T-Mobile before and was sent a bill
So I canceled my T-Mobile either the end of July. My last bill was July 5th. I will send a bill of $103 in August and then a bill for $82 in September. I've been meaning to call but I've been very bu...
THere are 2 dates when it comes to cellular service. If you cancel on a use cycle and already paid the previous bill it will show a 0 balance. If you cancelled during a billing cycle YOU will ALWAYS have 1 more bill because you are in a use cycle.
For example my plan resets on the 14th of every month. My bill is due every 30th. See the 16 day difference? If I cancel after the 14th I have 2 weeks of actual usage of the following month. So if you paid you bill it will show 0 balance. Often when reps or people see 0 balance they often assume no bill.
Don't know, with the churn of of now people are quitting they probably weren't properly trained. Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
