Forum Discussion
I do not see Live chat on tmobile website?
I would like to chat with customer service via tmobile website. I clicked on contact us and all I see is "chat" but nothing to click on to start a conversation.
¡Hola!
Great question and thanks for reaching out! The live chat link is only active during live chat hours of operation, and when there is enough availability for a live chat rep! Looking at the Contact Us Page right now, the link appears active as of my posting time! Community-2153
-Lauren
siliconpi wrote:Why can't T-mobile _simply_ post the hours the live chat is available? Seems like an unnecessary hassle to make your customers go through..
I think, like the original response says, that they can only offer the service when they have enough staff to answer chat requests. The hours of operation aren't posted likely because they are actually fluid depending on the available number of reps compared to the actual number of requests. In other words (as was my experience), if they are overloaded, the chat icon will simply disappear.
