Forum Discussion
I just reached 55 two days ago but they told me I am not eligible to receive my Senior discount
Hi.
I just reached my 55 two days ago. However TM customer represent told me that my current Essential plan with 4 lines is not eligible to receive any senior discount even though I have T-Mobile Home internet installed. I paid for T-Mobile all together $192 monthly.
I remembered back in July, one TM customer represent mentioned to me that I will have senior discount on my plan ONCE I reached 55 …. but I just called them a min ago …. disappointed they told me NO because my Essential Phone Plan is not eligible JUST because of I have 4 lines on it.
I am so disappointed 😕
amazinggracelady wrote:
I thought they changed it. I don't know why the didn't change it on that Tmobile page.
https://www.t-mobile.com/news/un-carrier/magenta-unlimited-55-netflix
I’d definitely call 611 again and try cause I really think it’s up to 4 lines plus the other perks I mentioned previously.
Gracias @amazinggracelady for posting that chart! It is a great resource for this conversation. It is still accurate. The Magenta and Magenta MAX 55+ plans do allow 4 lines. The Essentials 55+ only allows 2 lines.
@Happy_Friday I sincerely apologize that our teams got your hopes up about that senior discount. You really are getting the best rate for the 4 lines with the Essentials plan you have because upgrading to one of the 4 line 55+ plans would cost you a minimum of $20 more per month.
