Forum Discussion
I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account ...
Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.
One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.
That restriction is what you are running up against. Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.
T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts.
There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix. Netflix changed the rules. Unfortunately, that means that currently you have just two options:
- Purchase a separate subscription through Netflix (not through T-Mobile) for your daughter.
- Cancel your Netflix on Us from your T-Mobile account. Then purchase a new subscription directly from Netflix and add your daughter as an additional member.
DSavage wrote:cjake wrote:
That restriction is what you are running up against. Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.
T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts.
There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix. Netflix changed the rules. Unfortunately, that means that currently you have just two options:
OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!
It is Netflix's fault that is causing problems for T-Mobile Netflix on Us subscribers such as yourself. Netflix says if you are on a T-Mobile paid Netflix account, you cannot add additional members to your subscription.
I don't know what you think T-Mobile can do to force Netflix to allow you to add your daughter as an additional member. T-Mobile does nothing more than pay the Netflix bill for you. Perhaps T-Mobile can negotiate a new agreement with Netflix that removes that restriction on additional members.
Your daughter may be on a T-Mobile family phone plan, but Netflix on Us was never part of that plan. It is a separate add-on for a single Netflix subscription. Netflix does not have family plans.
