I was promised a third line for free and didn't receive it.

I have a similar issue with phone trade ins and free lines. Been trying to resolve since I signed up in June. Still being billed incorrectly/ Not sure what to do next. Will try contacting corporate and will file a complaint for false advertising with the FCC.

I could go on and on about how I was mislead by TMobile.  Long story short, we switched from sprint to T-Mobile on the magenta max program.  Was told I could trade in my iPhone X for $800 toward new phone.  I picked the regular 12, now I'm charged every month for the 12 and they say that phone wasn't eligible for the $800. A they got my iPhone X and I got nothing out of it.  Going to the store tomorrow because chat and phone customer service are no help.

I just switched/migrated over from Sprint 55+ plan and was told about the Magenta Max plan with a third line for free. I received a bill for $256+ and when I called they said I was quoted about the essential plan which was a complete lie. They kept trying to get me to just take the essential plan if I wanted a lower bill. This is the typical Bait and Switch tactics T-Mobile has been doing for years. I am filing a complaint with the FCC because why would someone go from a good plan to inferior plan and pay for something promised such as the third line. I had my son and daughter who also heard the guy state the third line was free. 
www.fcc.gov

Hello all.  I am "stunned" that I see this many people having the same issue I am going through right now.  We were promissed the same with a 3rd line free.  I spend hours on the phone-even calling the corporate number.  "Twice" I have had customer service reps agree and fix this.  Then the next months bill comes around and there it is AGAIN!!!  Being charged for the third line!  The sales rep told us 3rd line, wrote it on a piece of paper, and I have even recorded my calls (Of course asked for their permission to record the call), only to see us being charged for that 3rd line!!  T-Mobile does not seem to want to correct issues "they" have caused.  It is either a bait-and-switch or they have no idea what they are doing.  Since we joined in March, I have probably spent about 30-35 hours on the phone, send e-mails, and ON HOLD, trying to get what we were promissed.  We are prepared to fight this to the end.  Please feel free to reply to any updates or if they actually have corrected it for any of you.

Regards.

They did the same thing to me! Promised me $47/line with 3rd line free with Magenta Max. They always say my bill will be updated within 24 hours.. several customer support agents and a month later I'm still being charged over $300. It's ridiculous! And I also tried the $800 trade in for the iPhone 13 Pro Max but they're showing my iPhone 11 (which I just got last year) is only worth $200. I wish I never switched to T-Mobile. They're all liars! Each customer support person I talk to gives me a different answer and they all promise whatever they want whenever they want. And if you show the next agent screenshots of it, they'll just say "Oh sorry about the miscommunication with our other agent but we're unable to honor that promotion" 

Then WHY DO YOU HAVE IT ADVERTISED??? One simple google will show you $47/line with 3rd line free!

gramps28 wrote:

I've haven't seen that promotion ...

Appears to be one of those unadvertised promotions that will be hard to prove it exists:

https://www.tmonews.com/2021/08/t-mobile-offering-3rd-line-free-promotion-customers

https://www.yahoo.com/entertainment/t-mobile-latest-promotion-includes-192857752.html

Sprint’s 3rd line promotion even mentions that the T-Mobile network is not included:

https://www.sprint.com/en/landings/free-line-on-us.html

Since we have combined into one company, "The New T-Mobile" we are putting out great offer after great offer. T-Mobile currently has such amazing handset offers, that we aren't available to offer this free line promotion right now. As always, stay tuned for more great offers on the T-Mobile network.

Nota happy camper wrote:

I had my son and daughter who also heard the guy state the third line was free. 
 

As they say, get everything in writing.  Heresay will be hard to prove.

I was told my third line would be free and my bill would be $120 per month. The receipt that was given to me with my trade ins and upgrades was all wrong and when I inquired the sales lady told me "I know it's confusing but I had to do it that way in order for you to get the monthly credits". Lies!! Just got my bill and it's much higher. And the third line isn't free. So I have no recourse. These guys are crooks. 

Having the same problem sign up for 2 line 3 rd free and the customers support said they fix they did not. liars they are. tomorriw going to cancel my whole package i have not received my new phone because they are back order till 2/8/22  it not the store it the main office that won;t honor what is on the promotion list 

Let me start by saying that T Mobile has the most deceptive business practice I have ever seen.  We are currently in a dispute with them over a Galaxy watch which was to be "free"  Ha Ha!  At the time we purchased our new phones in Dec. 2021, the so-called "expert" presents me with a watch.  Never did he say that it would add a 3rd line to our bill.  I did not want the watch, but I thought I would give it a try.  The watch worked for one week and quit so we went to the T Mobile store to return it.  We were told to keep the watch because "'they" did not want it!  We were within the 14 day return policy.  We went back to the store on day 14 to return the watch and were told again to keep it!  T Mobile never offered to give us a different watch.  We want to drop T Mobile service, but now (after many phone calls to 611) we are being told we have to pay $300 for the watch we tried twice to return!  To make this story short, they have deceived us since day 1 with saying my phone was paid for and in reality all we paid for that day were the activation fees and taxes.  T Mobile put my phone on a payment plan without our knowledge which was why our bill is higher that we were quoted.  We are slowly getting this worked through with multiple phone calls to 611 and hopefully this nightmare will end soon!  The so-called "experts" are nothing but sales people who offer no help at all!  Our salesperson did nothing buy dance and bop around while waiting on us when he should have been informing us on our transactions!  Buyer beware of their deceptive practices and steer clear of T Mobile!