Forum Discussion

dabend

Newbie Caller

4 years ago

I was promised a third line for free and didn't receive it.

TMdude

Roaming Rookie

3 years ago

Hello all. I am "stunned" that I see this many people having the same issue I am going through right now. We were promissed the same with a 3rd line free. I spend hours on the phone-even calling the corporate number. "Twice" I have had customer service reps agree and fix this. Then the next months bill comes around and there it is AGAIN!!! Being charged for the third line! The sales rep told us 3rd line, wrote it on a piece of paper, and I have even recorded my calls (Of course asked for their permission to record the call), only to see us being charged for that 3rd line!! T-Mobile does not seem to want to correct issues "they" have caused. It is either a bait-and-switch or they have no idea what they are doing. Since we joined in March, I have probably spent about 30-35 hours on the phone, send e-mails, and ON HOLD, trying to get what we were promissed. We are prepared to fight this to the end. Please feel free to reply to any updates or if they actually have corrected it for any of you.

Regards.

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it.","id":"message:69139","revisionNum":1,"repliesCount":38,"author":{"__ref":"User:user:79413"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:69139"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69139"},"body@stripHtml({\"truncateLength\":200})":" Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...","body@stringLength":"783","rawBody":"

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are \"sorry\" and that I am \"ineligible for the promotion\". I asked to speak with a supervisor that apologized for the \"miscommunication\" but said that she could not help.

Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this.

Gracias.

","kudosSumWeight":9,"postTime":"2021-10-15T16:23:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69139_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19018},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this.

Gracias.

"},"Conversation:conversation:69139":{"__typename":"Conversation","id":"conversation:69139","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69139"},"lastPostingActivityTime":"2023-12-12T19:35:03.000-08:00","lastPostTime":"2023-12-12T19:35:03.000-08:00","unreadReplyCount":38,"isSubscribed":false},"ModerationData:moderation_data:69139":{"__typename":"ModerationData","id":"moderation_data:69139","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69139_1":{"__typename":"Revision","id":"revision:69139_1","lastEditTime":"2021-10-15T16:23:51.000-07:00"},"ForumReplyMessage:message:69169":{"__typename":"ForumReplyMessage","id":"message:69169","conversation":{"__ref":"Conversation:conversation:69139"},"author":{"__ref":"User:user:15806"},"revisionNum":1,"uid":69169,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: I was promised a third line for free and didn't receive it.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69169"},"parent":{"__ref":"ForumTopicMessage:message:69139"},"body":"

Hello all. I am \"stunned\" that I see this many people having the same issue I am going through right now. We were promissed the same with a 3rd line free. I spend hours on the phone-even calling the corporate number. \"Twice\" I have had customer service reps agree and fix this. Then the next months bill comes around and there it is AGAIN!!! Being charged for the third line! The sales rep told us 3rd line, wrote it on a piece of paper, and I have even recorded my calls (Of course asked for their permission to record the call), only to see us being charged for that 3rd line!! T-Mobile does not seem to want to correct issues \"they\" have caused. It is either a bait-and-switch or they have no idea what they are doing. Since we joined in March, I have probably spent about 30-35 hours on the phone, send e-mails, and ON HOLD, trying to get what we were promissed. We are prepared to fight this to the end. Please feel free to reply to any updates or if they actually have corrected it for any of you.

Regards.

","body@stringLength":"1097","rawBody":"

Regards.

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