Forum Discussion
magenta00000
Hace 7 añosNetwork Novice
Incapsula Error Code 16 - Access Denied T-Mobile.Com
When visiting T-Mobile.com I get the error code below: I am not using a VPN or Proxy on my end. To be clear, I've never had issue until I visited T-Mobile.com from a public hotspot nea...
- Hace 7 años
Thanks for clarifying. I know that we do have a process for reporting these types of issues but we would need access to your account to gather the details. Unfortunately, we do not have that ability here on a public user forum but if you have a Facebook or Twitter account, you can message our T-Force team using the links in my signature. They are going to need to do a help desk ticket with our web support teams for this one.
tmo_chris
Hace 7 añosSpectrum Specialist
It seems that it may be specific to his IP so the details would be relevant. We have a specific process for reporting these types of issues as well as a follow up process that would require account level details.
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