Incoming numbers appear as international numbers

Hola,

As said, the way the number is shown has nothing to do with the settings of your phone.

Your phone is just showing what it receives.

T-Mobile, with his Caller ID feature, can interfere on it, but normally, the number is the one sent from the emitter.

So, If I am using a carrier from UK for example, that carrier, when I am calling you, will send my number, in the format they want. International or not, their choice.

Even if T-Mobile can modify this on the fly, the origin is form the emitter, who calls you.

So, does it happen with every single 610 ? Only the 610, or other areas ?

Is it multiple persons, or only with one person ?

What is the carrier of the person calling you ?

If that person is calling one of your buddy, next to you, how does his number appears ?

You need to gather more info in order to have content to provide to T-Mobile in order to solve this issue.

When you call Team of Expert, or through the chat, you have incompetent persons in technology. They know only what they have been trained for.

Do not expect them to be able to resolve this.

They try to make assumptions, and since they have no clue, they are telling you to do stupid things.

Anyway, you will have to get them opening a ticket with their engineers in order to find the issue.

But you need to provide info, like the question I was asking above, in order to find if T-Mobile is interfering with the caller ID or not.

Thank for the reply - I have given them all the same information you have described above.

The problem happens inconsistently, from various area codes, from various carriers within the US and Canada, regardless if people are in my contacts or not, regardless if they have the +1 in the phone number in my contacts or not.

For example - one day a friend calls (who is my contacts) from Montreal with area code 514 - and shows him name. The next day when the same person calls the caller id shows it as an international number as +51 Peru without displaying the name.

My wife and I are both on T-Mobile with 610 area codes, both in each other's contacts, and get the same behavior - one day it will show her name from the contacts, and the next day it will show +61 Australia without the name.

I have checked with colleagues that are using iPhones with the most current 12.1.4 iOS with different carriers (ATT and Verizon) and they are not having this problem.

My daughter and I both travel to Canada, and do not see this behavior when we are roaming / on different carrier networks.

If you search the community here - you will see other people posting about the same issue for the last year.

The fact that her contact name is shown or not has nothing to do with T-Mobile, or a bug in the iPhone. It definitely comes from how you receive the number(caller ID).

The iPhone can find your contact with the international or without the international code. But adding a "+" (without the 1, or any other international code) is changing the number, and this is why it's not recognize and don't show the name, because without the international code, it doesn't match any of your contact.

So, having someone in your contact or not has nothing to do with your problem. You can remove this from your discussion. It's only going to confuse them.

Anyway, your wife and yourself have the same carrier and plan, does she have the same issue on her phone ?

Maybe if you call her ?

And what about these person in Canada trying to call you both ? Bug only on your phone or hers too ?

It is hard at our level to find who is responsible for the bug, but definitely not your phone.

It can be T-Mobile, or another random bug between carriers, the way numbers are transferred.

With the iPhone (and I assume other brands) - if there person calling you is in your contacts, then that contact name and contact number is displayed.  If the person is not in your contacts, then the carrier caller id name will display. The reason this is relevant is because I called my wife twice yesterday back to back. The first call of those two calls displayed the name she has for me in her contacts. The second time I called, the number / name displayed +61 Australia. What this indicates is that the incorrect caller id info is being passed the second time, and hence the phone does not recognize the number in the address book, so my name did not pop up, nor did the caller id info associated with my number pop up. There is not reason for my number to show +61 Australia.

The same thing happened to me. A person called me twice the other day. The first time it showed +40 Romania, and the second time it pulled the name from my address book and displayed the contact name and contact number correctly. I am on T-Mobile, the other person was not.

All of the family is on T-Mobile. The problem happens regardless if someone is calling me or I am calling my wife on T-Mobile.  I have iPhone 7, my wife and daughter have iPhone XR, my son has iPhone 6 ... all running iOS 12.1.4 but this problem has been happening for several months even on lower versions of iOS on all phones.

This behavior is random and is inconsistent. There is no detectable pattern regardless of physical location or roaming in Canada, or the location or number or carrier of the person calling me or if I am calling them ... US to US, US to Canada, Canada to US, or Canada to Canada.  The only commonality is the person experiencing the problem is a T-Mobile user.  The originating caller carrier seems to be irrelevant.  As mentioned above,it happens with T-Mobile to T-Mobile calls, and non T-Mobile to T-Mobile calls.

Because we travel internationally so much - we almost always enter the numbers with "+" and the country code.  This does not seem to make a difference in the behavior as this affects outbound calling, and the way the number is displayed when the contact name and number is displayed on incoming calls.

I have opened two tickets with T-Mobile support.  One for my work T-Mobile number, and the other for the home T-Mobile family plan.  They are two separate plans with different numbers.

I posted to see if anyone is having this problem.  I saw older threads from last year with people reporting the same thing - but nothing current - so I started a new thread.

I have been working with T-Mobile tech support.  The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry.  it has been 3 days and it *seems* to have fixed the problem on the phones.  We are monitoring and will wait for a full week from today before closing the ticket.

I have been working with T-Mobile tech support.  The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry.  it has been 3 days and it *seems* to have fixed the problem on the phones.  We are monitoring and will wait for a full week from today before closing the ticket.

This issue just began to occur with me. It happened concurrently within the last week where I had to upgrade my storage and I incorrectly thought it was connected. Glad to read I'm not the only one!!! It's been very stressful and extremely irritating. Need to find a permanent solution. This cannot be a regular thing. 

I have the same issue, I was not answering calls thinking they were SPAM as the caller Id kept showing them as Canada, but there are genuine calls from New York, Texas and other parts of the US.
when the call is done and I look at the call history it correctly displays the state. And now I have to call back.

Its very annoying. Please fix.

I started having this issue when I transferred from Sprint to At&t (2019). Prior to the transfer, my phone number worked as it should. 

I believe it was from the way the number was ported from Sprint to At&t. Sprint made us go through their International Customer Service to get the number ported, which both the At&t rep and I, thought that was odd. Ever since then, I have been experiencing the same thing: incoming calls are showing up as international numbers. I've tried all the fixes with the phone numbers in my contract but it doesn't make a difference, because when I try to call a local number, it tells me, "the international number you are calling cannot be completed as dialed." At&t says it's Sprint's fault. Sprint said it is an At&t issue. I just kept getting the run around. I thought switching carriers would fix this, but it hasn't. I tried switching to several different carriers, explaining what happened to my phone number, but it just gets ported as the screwed up one between Sprint and At&t. Here I am with Tmobile and still the same problem. 

I also noticed that my voicemail number default is +11352***-****. 352 is my area code. I have tried every mode and combination to change it. It doesn't matter - still the same problem. My phone is showing as though I'm in Germany or Sweden. 

Since the original switch, I also noticed the location on my photos in Google shows foreign locations too. 

This is the first post I've seen with this issue too. I was just thinking about changing my phone number. I'd hate to do that because I've had this number for over 8 years. 

If I miss a call and try to call the caller back, it would not go through because it thinks I'm calling an international number. I have to manually call each number back using 13525551234. I have to remove the + if it shows it, or add 1 then the area code if it's a local number. 

I believe what perhydropyrene stated about the cause, is correct, however, it is Not Exclusive to T-Mobile. It is the way the number is being ported and stripped from one carrier to another. 

It is also not exclusive to iPhone, because I have a Samsung. 

So can this be fixed for the people currently having this issue, without having to get a new phone number?

Can anyone fix this issue, or does it have to be a carrier tech person?