Forum Discussion
is anyone else having trouble paying their bill online?
Everytime i go to pay my phone bill today im kicked back to the main screen after i hit the pay with debit/credit link. Is this happening to anyone else
Oh boy, that's brutal. Is it just booting you out or are you getting an error message? If not, what's happening exactly?
This is the fourth month in a row that TMobile's online bill payment system isn't working. I usually have always paid on Saturdays. Every time I try to make an online payment, either: the screen comes right back to the "pay now" button, OR it says "our systems are not currently available.
I try to pay online again on Sundays, and then again on Mondays, each time getting the same errors. Then I wind up having to call TMobile to speak with someone in order to pay. Then, the TMobile person adds a $5 service fee…then I have to call you back AGAIN to have the fee removed. I have tried the browsers Safari, and also Firefox. I have also updated Java. This problem started in June, and it is now October. Each time I speak on the phone with a TMobile representative, they say, "Yes we're having a problem and it will be fixed soon." BUT this is now FIVE months since this issue started!I pay many bills online, but this problem only happens at Tmobil's website. TMOBILE, PLEASE ADVISE!I found a solution through phone support. Who is poster, tmo_mike_c? He is useless.
Paying through mytmobile is useless, go to tmobile's home page and at the bottom is a pay option and it worked for me. You have to allow all scripts if using a script blocker.
T-Mobile is a joke, even replying to this thread which I'm currently subscribed to was difficult. When I clicked on the link in the email which is dangerous and I should know better led me to a page that instructed not found look under the couch. What is their problem? I'm unsubscribing as I have been able to pay my bill and want no further interactions with this company than absolutely necessary.
Today is 07/24/2021. I can not make a payment online with my credit card… the payment page keeps looping back again and again…. This has been going on for a week now….no Customer Service person can help.. I have been on the phone for HOURS... they just say that there is a problem but they can not fix it….…. OK… now what?
It keeps telling me that there is a server error and that I cannot pay at all. Well guess what? Verizon has no server error. Since my phone is a hybrid and can accept both network types, I am free to shop anywhere. You are telling me that I have to go in person to a store to get my pin so that I can refill my overdue account. If I have to go a store anyway, it will be a different carrier. You don't even care that you lost a customer. The customer service here was always poor anyway, and you always make me jump through hoops just to refill payment. Hopefully people will begin to realize that T-Mobile is worthless and you will go out of business.
Hmm. I tested this the other day and it worked fine for me. Can you clear out the browser's cache and history then test it out? Try giving another browser a try if you haven't already. Let us know if that helps. ¡Gracias!
I've been having the same problem as you with two computers. Getting nowhere calling T-Mobile support about this.
No error message. About 3 seconds after landing on the credit card payment page, I'm returned back to the "dashboard" web page. Sure can't use a credit card this way.
Interesting. Have you tried paying your bill using the T-Mobile app? I'm just curious if this is just happening with the site or the app too.
Wow @ronka !
This is taking surprisingly longer than normal to get this taken care of for you. Did anyone you spoke with mention filing a Help Desk ticket for you? That would be the next step to get the website working for you.
Keep in mind, if you have the T-Mobile App on your phone you can make a payments there. It's really easy and worth a shot since the site is giving you fits.
