Lied to about promotion

teevang wrote:

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit. 

 

Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.

I can't speak for preexisting members but as a new customer as of Dec 24 2023. To sum it up best,

If you have no, low, or bad credit score - then those promotions. Those deals. And all intending offers?

Not for you.

Regardless if you met the conditions for the offer(s) you will not receive it. Automatically excluded from all of them.

The extra I had to pay up front? Returned in creditsM

 No, thank you. I did not use a form of currency that only has value to me. Therefore, my refund is to be given back to me the same: currency that has universal value. Gift cards are not acceptable either.

^ they didn't line that. Also didn't like it when I told them, "since this company dislikes people with low creditn scores then why not tell me to come back when my score was better?"

Because there isn't a difference between the two. Discrimination for any reason is the same no matter the situation. In this case, new customers whose scores fall below t movies acceptable score number, those pretty sweet deals- Not. For. You.