link or Delete My T-mobile ID Account

I transferred my number from Verizon to T-Mobile 3 days ago
I have a problem linking my phone number with my email. I get this message: We've temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access.
When I contacted customer service, they did not know what this thing was, and I waited for two days not 24 hours and same problem, and until this moment no one knows a solution to this problem. The email is: nonamewifi@icloud.com Please help me solve the problem of link my phone to this email.
my phone number is : 8782233878
Knowing that I have tickets number : 77516705
and no one does anything, I love T-Mobile and do not want to go to another company. 
please help me to unlock my email or Delete my email in the system and i will create another account with same email 
and Thank you