Log-in problems

I have been dealing with this for the past several weeks. I am Not on prepaid customer and after speaking endless time with t-mobile to resolve the issue I finally Spoke with Danial in the presidents corporate office and after he trying to log into my account and receiving the same error he submitted a request to engineering. He contacted me 2 days later and said engineering said that they are aware of the problem and are currently working to resolve it BUT have NO time frame as to when it will be fixed.

It is a shame that we cant log into our accounts and show us the customers that maybe T-Mobile is not as advanced as they say in there commercials.. I would would think Verizon and At&t would of quickly solved this.. I think if they don’t resolve it soon I may just out of the service and join a competitor.   

T- Mobile are you hearing US  ???
Your customers..