Forum Discussion
Math doesn't add up
Dear Customer service, I am new to T-Mobile and I am enjoying the service. But I have a few questions concerning my account and the invoices. I am on the Go5g 55+ for 2 lines for 90.00 plus 11.25 ...
Promotional credits can be pretty confusing between what is given up front and what is offered overall. I appreciate you sharing your promotional code and the math, so it is easier to see what you are looking at.
The promotional code you provided tells me that you got a promotion of $830 off of the new phone(s) with trade in and a new line(s). $830 total promo value per line means that we are honoring the trade in value of your device plus some extra to total $830. The trade in value is applied to the account as a one-time credit right away and the extra is applied over 24 months. If you did not get the trade in value of your phone up front, you would be paying 11.25 or so per month for each phone.
Sine the $275 is applied up front the math is a little different. You got $275 when we received per phone your trade in devices. $830-275= leaves 555 over 24 months = 23.13 credit. Math: New phone price 1099.99-remaining promotional credit 555= new installment payment of phone 544.99 /24 months= 22.71.
It shakes out to more per month, but you do get a total of $830 in credits for your trade in device and makes the final price of the new iPhone $269.99. I hope this makes a little more sense.
