Forum Discussion

Saika's avatar
Saika
Network Novice
Hace 2 años

Mexico & Canada Unlimited service doesnt' worked!

I'm in Canada now and during trip. I added a service this Wednesday at a T-mobile shop. I heard that if I add Mexico & Canada Unlimited service, I will become using my phone in Canada. But I can use...
canadá
Servicio al Cliente
ayuda
roaming
t-mobile
  • syaoran's avatar
    syaoran
    Hace 2 años

    Unlimited means for calling and texting.  You might get 5GB of data with that, which can go incredibly fast if you are using Google Maps and other high data usage apps.  After that, your data speeds are slowed down to practically unusable speeds. 

    You might want to reach out.to Customer Care at 611 to check and see if.you have already exceesed that and are being throttled down to speeds so slow, apps like Google Maps will not work at all.  

syaoran's avatar
syaoran
Transmission Titan
Hace 2 años
fireguy_6364 wrote:

first pic shows theyre connected to Bell.

Bell and Telus (same company, same network) are the roaming partners for T-Mobile in Canada. 

@Saika What device are you using and did you purchase it from T-Mobile?  What part of Canada are you roaming in?