Forum Discussion
MLB.TV 23 Not working after one week
So I redeemed my MLB.TV offer last Tuesday and it redirected me to my MLB app. When I redeemed it on there my Apple pay thing popped up and it showed the free T-mobile offer, I just had to use my face ID on my Iphone to redeem it. Everything worked fine until today 4/5/23 when I had no access to any of the games. I called MLB first and they said since I redeemed it with Apple pay to contact Apple. I contacted Apple and they said since it was an IN-app purchase to contact T-mobile to see if they can offer me a new code. I called t-mobile and finally after an hour of explaining my situation they gave me a new code for mlb.tv but they said to contact MLB to redeem the code. So I contacted MLB to redeem the code because there is no where on the mlbtv website to redeem it and they said I would have to redeem it on the Tmobile tuesday app but since the promotion is over they don't know how to help me input the code. I need help with my situation if possible or if there is a T-mobile Rep that has knowledge of this promotion and can help me use this code somewhere I would greatly appreciate it. I have always used this promotion since it became a thing and never had issues before.
I have the same issue! I am on a customer service chat as we speak. So far there has been no progress. I don't even think the understand the problem. Someone please help!
Jacobb00 wrote:
I called t-mobile and finally after an hour of explaining my situation they gave me a new code for mlb.tv but they said to contact MLB to redeem the code.
If you have a code, you could try the following URL. You must place the code at the end before submission.
Jacobb00 wrote:
So I redeemed my MLB.TV offer last Tuesday and it redirected me to my MLB app. When I redeemed it on there my Apple pay thing popped up and it showed the free T-mobile offer, I just had to use my face ID on my Iphone to redeem it. Everything worked fine until today 4/5/23 when I had no access to any of the games. I called MLB first and they said since I redeemed it with Apple pay to contact Apple. I contacted Apple and they said since it was an IN-app purchase to contact T-mobile to see if they can offer me a new code. I called t-mobile and finally after an hour of explaining my situation they gave me a new code for mlb.tv but they said to contact MLB to redeem the code. So I contacted MLB to redeem the code because there is no where on the mlbtv website to redeem it and they said I would have to redeem it on the Tmobile tuesday app but since the promotion is over they don't know how to help me input the code. I need help with my situation if possible or if there is a T-mobile Rep that has knowledge of this promotion and can help me use this code somewhere I would greatly appreciate it. I have always used this promotion since it became a thing and never had issues before.
...and MLB is wondering why they are losing fans.
In this day and age of technology, why is this so difficult? Create a unique SSO for T-Mobile customers. One click, done. Handle all the business logic in the background.
Same, they had this promo last year and it worked fine. I redeemed this year and it allows only access to the free content. I spoke with support over chat a couple days ago and said it should be fixed or someone will contact me. Neither has happened. I'll attempt to chat again but I am willing see if I can pay for it if they apply a bill credit if all else fails. TBC
