Forum Discussion
MLB.TV Help Guide
MLB.TV is back for 2021 and we wanna make sure folks can use it. We've created a help guide for those needing help with redeeming the offer.
Possible Errors
Please enter valid (phone number, email, etc.)
Double check the entry to make sure it's the one you set up originally. Check for spelling and other missing info.
Code previously redeemed
It's likely you've already redeemed the offer. Head to the MLB.TV sign-in page. If you're still unable to redeem the offer, Contact Us and our Tech Care team can escalate this issue.
Safari cannot open the page because the address is invalid
iOS devices need to download the MLB.TV app on their device through the App Store while redeeming the offer.
Otros problemas
Follow these steps to resolve other issues with MLB.TV
- Uninstall/Reinstall the MLB.TV app.
- Make sure you have a connection to the internet via data connection or Wi-Fi
- Sigue los Problemas de datos e Internet para obtener más ayuda.
Use the options on our Contáctanos page for further help
Comment below with questions, suggestions, and other issues not listed on this article.
I logged into my MLB account today and under Subscriptions it says that I don't have one. I'm going to use the Contact Us button ahead for help, but wanted to post here in case others were having the same issue.
Ok I didn't read all the details on the MLB subscription page. So on that page, where it shows that I don't have an active subscription, it says below that the following:
Más asistencia
Please note MLB.TV subscriptions purchased or redeemed through iOS, Android, Roku or Amazon, including T-Mobile Tuesday redemptions, will not display here.
When I start up a game in the past, it starts up just fine. So it appears to be working, just a little confusing.
georobwi wrote:
Is this offer still available and if so, where?
Thanks for jumping in @Vastidious . Sorry @georobwi , you would’ve needed to redeem it by April 6th
Hola @Vastidious , if it's saying you don't have an account, the MLB.tv app may not recognize the login info you've put in. If you have multiple email addresses, try another one so you may have registered with a different one. Only say this, because I came across an issue where I registered with a different email than I initial thought.
tmo_mike_c wrote:
Hola @Vastidious , if it's saying you don't have an account, the MLB.tv app may not recognize the login info you've put in. If you have multiple email addresses, try another one so you may have registered with a different one. Only say this, because I came across an issue where I registered with a different email than I initial thought.
I only have one account on MLB, but I did double check that. Like I said above, the MLB website does say that the T-Mobile redemptions won't show on that 'subscription' page. I am able to play back previous games. I'll test this weekend some other games.
@Vastidious what happened when you tested those other games? Just curious if they worked. ¡Gracias!
Vastidious wrote:
Sorry I forgot to come update it. We've had no issues watching games now. Thanks for asking.
Very cool! Enjoy the games! ⚾
MLB.TV is a nice t-Mobile perk and is much appreciated. However, reading the MLB.TV terms and conditions, we cannot "fool" our location to avoid blacked-out games. Violation is a $100 fine and loss of account. Here's what worries me...depending on the location t-Mobile's chooses for me (varies from Philly to Pittsburgh to Atlanta), I get a different game blacked out. I technically violate the MLB.TV rules simply by rebooting my Askey gateway and getting a different location.
Any thoughts??
MLB.TV is a nice t-Mobile perk and is much appreciated. However, t-mobile makes it close to impossible to take advantage of this offer. 1 hour waits for customer service? The un-carrier is just another carrier.
I've tried to login in the MLB subscription. Can you look into my number and see what may be the issue?
