Forum Discussion
Moving VVM to new phone
Had VVM on old phone (Android 6) and about 2 dozen saved voicemail messages. Transferred everything to a new phone (Android 10) but VVM app shows only one voice message from about a week ago (before I got the new phone), but not the rest of them. I assume the voice messages are stored locally on the old phone, but where are they and were do I put them on the new phone? I checked the old phone and they are still there, but still not on the new phone.
You can find steps to save visual voicemails here: App de Correo de voz visual de T-Mobile | Asistencia de T-Mobile. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file.
Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.
Newer messages have an AMR file extension. It has been a long time since Android 6 and I wouldn't be surprised if the app and how messages are stored has changed over the years.
Within the app. Can you save the message and potentially select a location to save and name the files? At the very lease, try searching the device storage for one of the files name to see if you can get that to tell you were they are stored. Most apps do store data in the Android folder, usually buried.
I've actually got 65 vms. I can save each one and transfer them, but it's going to take a very long time.
I can try to search the old phone for the files, do you know what the file name format is? I searched for .amr and found nothing. I looked through all the folders and didn't see anything that might be the vvm folder, perhaps it's a hidden folder? The VVM app has no settings that might give a clue where the files are stored.
Can you hold down to highlight the file and then click the 3 dots in the corner for file details? It probably isn't the same going back 4 generations of Android, but the file details should tell you the file name and extension of that file.
If I long tap a file, the option list that pops up is: Delete, Forward To, Lock, Save message to. If I pick Save Message to, it gives me a blank file name field to enter and a default root save directory that doesn't actually exist.
Under the app settings (the 3 dots) there is nothing relating to file locations. The app version # is actually the same version as on the new phone.
Can you change the directory? Does your device have an SD Card you might be able to change it to? Try naming one something you can easily search for, like, "find me", or something like that, then searching through a file manager, like Explorer to see if you can locate it.
I can save one under a new name and in a different directory, but will that help me find the originals? I would need to know the default file name format the app uses to be able to search for where it stores them. I searched for "amr" and found only the one I exported, so either the default format isn't amr or the app doesn't store them with normal file names. I searched for wav files but didn't find them either. I'm kind of thinking it stores them internally and my only option will be to "Save message to" each one individually. But then I still don't know where to put them on the new phone so the app will find them. I left myself a VM on the new phone and I still can't find any AMR files.
Some apps can create directories within the app package. You sort of have confined that this is probably very likely. The alternative is, they are stored in a place not accessible unless you root the device, which would require a complete wipe to do.
You can find steps to save visual voicemails here: App de Correo de voz visual de T-Mobile | Asistencia de T-Mobile. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file.
Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.
I realize I can export the voicemails and save them as emails, but my goal is to transfer them to VVM on the new phone so I have them all in one place with all the new voice mails. If I try to forward a vm, the email attachment is .amr type, but I find no amr files on my old phone. They are stored there somewhere, but apparently not in amr format by default. Each time I chose "Forward to" for a vm, it creates a amr file in a VVM/TEMP folder.
I took a look, but I wasn't able to find a way to import them or transfer them so they show in the VVM app on your new device. The only options I could find were all about exporting them out of the app, either to a memory card or email.
