Forum Discussion
My trade in lost at the store
The phone was traded in in Camp Hill, PA and all documents were sent electronically. The locate my phone feature was forced off at the store. The phone credit was never applied to account and it wasn't noticed until the bill came through. Once I looked at all the documents there was not record of the phone being turned in. Was this phone stolen by an employee at the store? Also receiving not help from chat, phone customer service or the store. Can I report this phone stolen? It was 100 % turned in to the employee at the store. Please help!!
turned in how long ago?
I traded the phone in on December 22, 2021
you will need to contact TMO either through calling in or the more preferred method would be through Facebook or Twitter since those land you with a higher tier support compared to the call in agents.
yeah the store isnt the one that kicks out the credit..once its received at the warehouse and then inspected you get the credit..with that being said though one would think it would have been received at the very least at their warehouse..
