Netflix Add Extra Member

Tmobile needs to put a few developers on this so they can bill the extra $7.99.  Its a billing software problem.

KrisRealtor wrote:

I have exact the same Issue , T mobile charges for Netflix service and it was promised that we can share , I have now a disadvantage Since I cant have my Mother add to our Account even she has her line with us but not same household , I cant add her on Netflix , I just spoke to T-mobile Customer support and they said I can add those lines on Netflix account but its not true , so even T-Mobile has no clue how to fix this issues now , maybe time to look to other providers after 25 years of loyal T-mobile client , Im super upset 

Same here. I went in and spoke to them and they swore I could keep my sister as an add on house under the T-Mobile Netflix offer and I could not. I am so angry. Because they use this as part of an incentive and they are providing inaccurate information. I am willing to pay the difference but I can't even do it. Pisses me off. 

Did you read the terms of the Netflix On Us? By your logic then Netflix should have influence on how Tmobile operates also.

https://www.t-mobile.com/support/plans-features/netflix-on-us#steps6

Same problem here. We had two family users (different houses, but family…that address is meaningless and just an excuse to charge people more) on one account for years. Just two.

When we switched to T mobile, we lost that deal and now we find we can’t get the EXACT SAME DEAL OFFERED TO ALL NETFLIX USERS because we’re going through T-mobile? This is not equitable. There is no good reason going through T mobile should disqualify users for many, many years from getting offers that all other users have access - for the same $8 fee.  

So, now we're penalized for using T-mobile and it will cost us more no matter how (IF) we go back to Netflix. Not cool that this was never mentioned at the time.  

Imagine if either company actually cared about its customers and tried to give them what they need in exchange for decade+ of loyalty and that giant chunk of monthly money?

I get that N can't deal with endless password sharing. No prob.  (We never did that.) But there are less extreme ways to deal with it (which are also less profitable). For example, why won't Netflix simply allow two family users, regardless of household? Because profit matters more than everything, especially customers. 

The system is supposed to work for the humans. Not vice versa. And people, please stop defending mega corporations like they're your pals. They and their billions will be fine. Promise. 

So disappointed in both Netflix and T Mobile. Is it really worth $8 to destroy customer loyalty? Not to mention how they treat writers. 

Learning to watch less TV is a good thing, anyway.

Airboss wrote:

Sure I can do that but Netflix does not allow or provide a balance billing option so I have to pay full price. There is no way to utilize the T-Mobile discount and add aditional lines for two people. 

I am happy to pay the $7.99 per additional line but I'd rather do it with the T-Mobile Premium plan discount of $7 per month. With T-Mobile it would be $23 if they provided that option to bill for the additional lines. 

With Netflix currently is $36. 

We just need T-Mobil to provide an option to add up to two additional lines for $7.99 each.

Sounds simple right? Too bad it’s not. 

I've confirmed because I switched to Tmobile Netflix and was told my plan would not change.  But when I went to add extra members for my kids at college, I can't do it.  I could switch back to Netflix billing but I'd lose my $11.99 savings which was part of why a switched to Tmobile for my whole service.  The Tmobile people need to add this billing option or not sell people the plan, without notifying us that can't be added.  One less benefit.

Fraggle wrote:

Same problem here. We had two family users (different houses, but family…that address is meaningless and just an excuse to charge people more) on one account for years. Just two.

When we switched to T mobile, we lost that deal and now we find we can’t get the EXACT SAME DEAL OFFERED TO ALL NETFLIX USERS because we’re going through T-mobile? This is not equitable. There is no good reason going through T mobile should disqualify users for many, many years from getting offers that all other users have access - for the same $8 fee.  

So, now we're penalized for using T-mobile and it will cost us more no matter how (IF) we go back to Netflix. Not cool that this was never mentioned at the time.  

Imagine if either company actually cared about its customers and tried to give them what they need in exchange for decade+ of loyalty and that giant chunk of monthly money?

 

I get that N can't deal with endless password sharing. No prob.  (We never did that.) But there are less extreme ways to deal with it (which are also less profitable). For example, why won't Netflix simply allow two family users, regardless of household? Because profit matters more than everything, especially customers. 

The system is supposed to work for the humans. Not vice versa. And people, please stop defending mega corporations like they're your pals. They and their billions will be fine. Promise. 

So disappointed in both Netflix and T Mobile. Is it really worth $8 to destroy customer loyalty? Not to mention how they treat writers. 

Learning to watch less TV is a good thing, anyway.

You nailed this.  It's ridiculous.  I want to give Netflix $16 more per month (2 kids at college), I can't.  They should tell T-Mobile to fix this as they are leaving money on the table.  Does anyone at Tmobile monitor this community?  Please let us know we are being heard.

gramps28 wrote:

No, your just over estimating how much influence Tmobile has over Netflix. I can care less since I don't have Netflix on Us.

The original terms are for 2 screens and people ruined it by sharing passwords till Netflix had to do something.

J-dawg wrote:

Fraggle wrote:

Same problem here. We had two family users (different houses, but family…that address is meaningless and just an excuse to charge people more) on one account for years. Just two.

When we switched to T mobile, we lost that deal and now we find we can’t get the EXACT SAME DEAL OFFERED TO ALL NETFLIX USERS because we’re going through T-mobile? This is not equitable. There is no good reason going through T mobile should disqualify users for many, many years from getting offers that all other users have access - for the same $8 fee.  

So, now we're penalized for using T-mobile and it will cost us more no matter how (IF) we go back to Netflix. Not cool that this was never mentioned at the time.  

Imagine if either company actually cared about its customers and tried to give them what they need in exchange for decade+ of loyalty and that giant chunk of monthly money?

 

I get that N can't deal with endless password sharing. No prob.  (We never did that.) But there are less extreme ways to deal with it (which are also less profitable). For example, why won't Netflix simply allow two family users, regardless of household? Because profit matters more than everything, especially customers. 

The system is supposed to work for the humans. Not vice versa. And people, please stop defending mega corporations like they're your pals. They and their billions will be fine. Promise. 

So disappointed in both Netflix and T Mobile. Is it really worth $8 to destroy customer loyalty? Not to mention how they treat writers. 

Learning to watch less TV is a good thing, anyway.

You nailed this.  It's ridiculous.  I want to give Netflix $16 more per month (2 kids at college), I can't.  They should tell T-Mobile to fix this as they are leaving money on the table.  Does anyone at Tmobile monitor this community?  Please let us know we are being heard.

Same here, my daughter's are in school away from home and I am disappointed as family unit were being asked to pay more for something we shouldn't have to. We never shared our account to outside members, we have 6 kids and it's a struggle just to keep everything else straightened out without this stupid problem to add to our stress.

Have you tried adding it through Netflix?

https://www.t-mobile.com/support/plans-features/netflix-on-us

Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if the can help or give them feedback?

This is basically a user to user forum with some tmobile moderation that doesn't always monitor every post.

@HeavenM is a mod and might be able to help you  get your request in the right hands.

Tmobile has no leverage. Read the terms, Tmobile can change them at anytime. If Tmobile did offer the add the extra member option people would complain since they would get taxed for the service.