No Love For Loyal Customers of 20+ Years?

I recently inquired about my time with T-mobile and to my surprise it has been 24 years. I too was with a service that was acquired by T-mobile..  I read just this single stream of peoples" irritations about their time with T-mobile and thought maybe it is time to consider another carrier. BUT - there aren't many other services offering such good plans.  It is a cell phone and that tech is on the manufacturer to do what you want it to do. It is what your pocketbook can afford in that respect.  What I really care about is the quality of the data and its availability when I want to use it.  I have been all over the world and to more than 40 states over the years. I have used T-mobile consistently with minimal disruption or signal issues. I think I pay a fair price compared to other carriers. I don't shop them any more because its the service I am most interested in and they are reliable. The other comments in the posts are device related and to that i say I agree. I have never gotten a free device I always buy out right to avoid certain things I think are loaded on the phones base line. I also hear the customer service complaint issues in this thread and I think that is something that would be very hard to beat at any company this day and age. I am not sure what everyone else does but, I don't require a lot of changes to my plan and in the rare event I need to contact customer support I go in person to a store.

Finally, my recommendation to T-mobile is to develop a tier system that does recognize loyal customers. It would require some work to really examine the customer base and the year brackets to accomplish such a tier system. There has to be a way even if it is a one time offer to say thank you for you loayalty. 

Remember, ”you can please some of the people some of the time... but, not all of the people all of the time.”