Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11.
Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed.
I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .
I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Recently switch to Tmobile from AT&T and I'm having the same issue with my HTC U11 plus.
I'm able to make calls but when I first dial a number it would have 10ish seconds of silence before it starts ringing. When people trying to call me, I would be using my phone and suddenly see a voicemail notification without the phone ringing at all.
Tried all the solutions above and no luck. Also checked my call settings ( HTC U11 - Troubleshooting - I can't receive any calls | Vodafone Ireland ) the issue persists.
Hola,
just an update
I went to a store and they swap out my sim card but that didn't fix the issue.
I've also tried online customer service, she asked me to try adding a new APNs and restart my phone but it still doesn't work.
Had a few more occurences yesterday:
in the morning I went to my bank's website. With 2 factor authentication enabled (a very good idea), it wanted to text me a code.Said ok. Code never arrived.
I eventually went back in and told it to email me. Worked fine.
When the wife got home about 3:30 pm, she complained that she had called and texted when she left work. Call went straight to voicemail and she was so disgusted she didn't bother leaving one. Suspect many more are having the problem, but if the caller doesn't leave voicemail, they don't know about it.
She also said that she had texted me when she left work.Sure enough, a few minutes after she arrive, the messages from the bank and from her arrived. the one from her was maybe 30 minutes late. The one from the bank was more delayed, maybe an hour. Of course, the timestamp on both was when I received them, not when they were sent.
Wonder if ATT has any cheap plans? Had been very happy with TMO for years, but a phone you can't rely isn't worth it.
FWIW. Occurred to me that this must be some sort of routing issue. The wife sometimes gets a message that I am out of the calling area before the call goes to voicemail. Perhaps, the network is trying to route the call to another network and can't find me, even though I'm sitting at the house.
My daughter had a number that had belonged to another family. Her Walgreens prescription account kept showing a previous owners name. Walgreens put her number in and the other family showed up, even though she had the number for a couple of years. Seemed like it must have been a problem with the Walgreen's database, but on further investigation, there appeared to be some other database that contained it. No one seemed to be able to do anything about it.
Is there some central database of cell numbers?
Was just poking around with the history of my number and it showed up as originally being with Cingular, which then became ATT wireless before I switched to Verizon for a few years because coverage by Cingular/ATT in New Orleans was so bad. Eventually switched to TMO.
No idea how that could start causing problems over the past 6-8 months, but TMO support doesn't have any better suggestions.
Don't know if many are still watching this thread or if they have left TMO as I am considering, but what is the history of the numbers that have been acting up?
Same issue here but already for about a year. Callers get directly into VM. If they leave a message it mostly shows within a few minutes but no missed call displayed. Contacted tech support a couple of times and was recommended to do a factory reset and to get a newer phone if this does not work. I am using a Galaxy S5 which I am replacing with an S9 due to these issues. Talked last week to a colleague of mine who is using a 2 year old iPhone and he has the same issues. So the problem does not seem to be related to certain phone models or only older phones.
do not let TMO mess with your phone it will be a complete waste of time. this is a network issue happening everywhere and until they realize this it will continue.
Agreed. Support has been attentive, but they are out of ideas. The problem has been reported in all brands of phones, even an iPhone recently.
They wanted me to swap sims with my old Windows phone that I barely use and so haven't experienced the problem, but it would have been a real pain, esp. Since my daily driver Honor 6x is much faster than my old flagship Lumia 950. The Honor's camera ain't very good, but it is speedy.
Anyways, have thought from early on it was a network issue. Since it's intermittent, it's probably hard ot diagnose.5% discount making it even cheaper than our old grandfathered in family plan. Hate to leave as support has been good on TMO, but a phone that's not reliable isn't worth much.
No improvement here and it can have bad consequences. Friday was sitting in my chair and got a call from a lawyer I help out. She complained of trying to call several times previously. Clients were sitting in her office to sign paperwork I had prepared and a question came up.
Looked at my voicemail and sure enough, there were two voicemails from within the previous hour. After we spoke, I called her back a couple of times to make sure there weren't any more missed calls.
Seriously need to look into another carrier. Consumer Cellular runs on the ATT network and gets good ratings from Consumer Reports.
More problems this afternoon. Couldn't find my phone tho I knew it was somewhere in the house. Used my wife's phone to call it, but it would not ring. Went to voicemail. Eventually found it otherwise. The phone did not show any of the 3 calls that went to voicemail.
Disappointing news about Consumer Cellular: they used to run only on ATT's network. Now they use TMO too, so switching would not guarantee an escape from the TMO network problem
Will try the FCC. https://consumercomplaints.fcc.gov/hc/en-us
Same issue here. There are times when my wife calls me but i dont receive the call. She would then tell me she had called me several times but my phone does not show missed calls from her. this happens also when i call her. we both have tmobile service. other times i would get a voicemail notification although my phone hasnt ring. the above issue occurs when my phone is in service with full bar reception.
