Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11.
Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed.
I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .
I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Exact same problem here, Tmo acted surprised when I called them about it - then they tried to imply that they would not support my unlocked phone, it was the phone's fault they said. Miss calls constantly. Friends and business contacts try to call and get a message that they can't connect, or it says it's connected and doesn't ring through. I will be holding my phone and suddenly I will have three new voicemails, with no missed call alerts and zero rings. Missed two important client calls and three calls from my doctor in the past two days alone. This is insane.
Same issues here, have a Pixel 2, LG v20 ,ZTE BladeXmax , LG G4 and Nexus 5x.
Sometimes I'll call my daughter's phone and I go straight to voicemail other times, it will just say calling but no ringing. Ex-wife called last night 3 of our phones and only the LG v20 received it (only TMobile branded phone). I noticed this issue about ~1 to 2 months ago.
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Same issue … I see the reply is marked as resolved two years ago but it’s not.
At random, even though the phone shows it is connected, people calling me will get in the voice mail, and I won't get any notice somebody has called neither the ring nor a voicemail message for hours. I changed the sim, I restarted the phone, spoked with the technician - same thing. Looking for a solution got me here only to see people had similar issue even two years ago.
switching on either WI-FI calling or VoLTE seems to fix the issue. It will be great if technicians suggest those options before making users factory reset their phones.
I have an unlocked LG G6.
George S wrote:
Same issue … I see the reply is marked as resolved two years ago but it’s not.
At random, even though the phone shows it is connected, people calling me will get in the voice mail, and I won't get any notice somebody has called neither the ring nor a voicemail message for hours. I changed the sim, I restarted the phone, spoked with the technician - same thing. Looking for a solution got me here only to see people had similar issue even two years ago.
switching on either WI-FI calling or VoLTE seems to fix the issue. It will be great if technicians suggest those options before making users factory reset their phones.
I have an unlocked LG G6.
What do you mean by switching on Wi-Fi calling fixes it? Do you mean toggling it 'resets' the problem or that leaving it on prevents the problem from happening? Thx
Crazy to see that people are experiencing the same issue even 4 years ago. I have been having the same problem for 3 months now. At first I thought i was going insane when I replied to messages I'd receive at home only to be told they had sent the message 3 days before!! And I can't seem to get phonecalls, everything goes to voicemail even when I'm sitting right next to the phone and looking at it as someone calls. I have a Samsung A52. Honestly, I think it's time to say goodbye
Just got off the phone with tech team and they don't have a solution. I've had this problem for three months now. Turning off/on airplane mode every couple of hours is not a solution. Anyone with a solution??
Can someone confirm that switching to another network solved this issue? Just want to be sure this is not a phone hardware/software issue.
I switched to Verizon about 1 week ago and honestly it's like all my issues stopped in less than 3hrs. I was back to getting calls and texts and everything. You won't regret it, just switch.
Thanks a lot Njeri. That is great to hear.
Same issues here in Northern Virginia. I see new voicemails with no call. If I make an outbound call I will get a bunch of backlogged text messages.
