Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
I am also facing this problem. T Mobile IT dept keep saying that everything on their side is fine. But it's not. I am not receiving any kind of verification codes from my bank and my gmail and facebook. This is super frustrating and it's really disappointing to see that T mobile is unable to solve this issue for many people. And they are still ignoring it.
Por favor Contáctanos when you have a moment so our folks over the phone can check to see if there is some sort of blocking going on.
I've always had problems getting verification texts. The plan i have is (simple choice)
@bill21128 Did this just recently start or has it never worked? What kind of plan do you have?
I am also having this problem and is causing the same issues while trying to verify with my bank. Did anyone ever come up with a solution
Sorry for the delay in responding 😥 For this issue we will need to check your account for a specific blocking feature. Por favor Contáctanos when you have a moment.
Same issue here. Super frustrating!
Was there ever a resolution? I am having the same issue of not receiving verification or authorization texts from my security company, bank, etc.
Can someone post directions on what to do?
Buenos días @elvisjay! Just wanted to check back and see if you'd had a chance to reach out to one of our internal support teams over the weekend so that we could check the blocking settings on our side. How are things going for you?
It may be a blocking setting on our side. Please contáctanos so our tech care folks can check your account and blocking settings.
