On Us with AirPods promotion & rebates

I applied for the Airpods promotion on 12/5/2021 after purchasing 4 phones on black Friday.  4!  All with magenta max.

I bought a new phone I did everything right per rules of the promotion.  magenta Max.  Put in IMIE of new phone.  

Today it said my submission was “denied”  reason given for denial, I did not get the right set of airpods or something some model number of the airpods was wrong.  however, it was the airpods that the store representative gave me “as part of the promotion”!  

I called multiple times  (12/29, 1/26) because it was taking so long to get my rebate and each time I was told that everything was fine that it was taking some time to "process."  I was "guaranteed" 2 times by 2 different representatives that I would get the $130.00 credit for the airpods.  They both used the words like a script, "don't worry I give my personal guarantee this will be fine'" yet today, my promotion says "denied"

Reminds me of Tommy Boy where you can have a guaranteed box of $4!t.

The representative said she “escalated” my case to a supervisor and would call me in 3-5 days. 

She gave me a small credit towards the air pods while it was being escalated/considered but nowhere near making the free as they were promised.  

I feel like T-mobile uses bait and switch tactics.  Had I known this I would never have migrated from sprint, I almost went to ATT, store was right next door.  I only migrated from sprint because of the incentives from T-mobile many of which were overpromised and underdelivered.   If Tmobile makes this right and credit my account for the whole amount of the air-pods I will come back to this thread and update and let others know.  If this thread is not updated, I did not get the credit.  

I unfortunately do not have a lot of good things to say about T-mobile right now.  I am hoping they will make this right.