Paramount+ promotion

So it was easy to find on the TMobile app, but I looked last week and can't find it anywhere. Appears they took it off cause of issues or something. I would call customer service and ask them to add it, would work fine with having an account already. It should just add the free year right into it.

I have also been experiencing the "This code is not valid. Please try again." error.  I even went through the entire sign-up process and then tried applying to the account - same issue.  I reached out to Paramount, and they were so slow to respond that I had already been billed for the first month by the time they wrote back with - I kid you not - instructions on where to go to apply the code, as though that was the problem, and not that their site would not accept the code.

I responded again, and when they eventually responded the second time they simply said it was T-Mobile’s issue.

So I have now actually paid for a service and still have no resolution to the issue with the promotion.  BEYOND frustrating.

Please note that the instructions provided in the FAQ at https://www.t-mobile.com/offers/paramount-plus-deal indicate:

“I already have Paramount+ and I've subscribed on www.paramountplus.com. How do I redeem this offer?

Sigue las instrucciones que se detallan a continuación cuidadosamente, ya que lo que debes hacer depende de tu plan actual.

Si eres suscriptor mensual de Paramount+ Essential:

1. Claim your T-Mobile offer by visiting https://promotions.t-mobile.com/ParamountPlus and requesting a coupon code
2. Serás dirigido a www.paramountplus.com
3. Ingresa a tu cuenta de Paramount+ (si todavía no ingresaste)
4. Visita la página de tu cuenta, desplázate hacia abajo y haz clic en "Redeem a Coupon (canjear un cupón)"
5. Ingresa el código de cupón de T-Mobile y haz clic en "Apply (aplicar)"

RECUERDA: la oferta no se aplicará a tu cuenta hasta el comienzo de tu próximo ciclo de facturación. Si actualmente tienes otra oferta, descuento o cupón relacionado con tu suscripción, no podrás canjear la oferta de T-Mobile hasta que tu oferta, descuento o cupón actual caduque.

”

I was not a Paramount+ subscriber before receiving my T-Mobile code; I only attempted to sign up, carefully following the directions for signing up as a new subscriber, because of the offer.

When the code did not work during sign-up, I instead followed the directions above and attempted to apply the code to the newly-set-up account.  The code does not work when following these directions, either.

I hope everyone else gets their issues resolved.  I finally figured out the issue in my case.  I manage a family plan, and was not aware a family member had beat me to the punch with this promo.  Since the promotion is limited to one offer per account, this means my issues were of my own doing, not T-Mobile's (though it sounds like there is a substantial number of customers who have legit gripes with the process).

Anyway, don’t be like me!  If you're on a family plan, make sure you check that no other family member has set up an account using the promotion code. D'OH