Forum Discussion
phone number deactived, can i get it back?
Hey team,
So I had a phone number for my whole life. I moved overseas and changed to a prepay plan of 5$ a month to keep it active. I changed cards and ended up not paying the account for a few months. Now its deactivated and the phone number appears not able to be reactivated.
I went into multiple stores and sat on the phone with different people, nobody seemed to have a clue what to do.
Anyone know how I can get my lifelong number back?
¡Gracias!
So.... did you get your # back? I'm now in the same situation. Neglected to input updated credit card info, overlooked T-mobile emails, didn't use phone anyway (pay as you go back:up), lifelong number that I did not attend to as ot deserved, account deactivated 51, 52 days ago. I call my old # and it doesn't ring, which means it's not yet been assigned to anybody. But an hour plus on phone with customer support staffers including supervisor did not help.
I assume you have tried making a call to your deactivated number. If someone answers, they now own the number.
I believe that T-Mobile will recycle deactivated phone numbers from 45 to 90 days after deactivation. Then it can be assigned to a new person or business. Perhaps T-Mobile can tell you the date the number was deactivated.
If you get a number not in service message when calling your old number, and it is 90 days after it was deactivated, you might try opening a new prepaid phone account. Ask if your old number is available to be assigned to the prepaid account.
If the number has gone more than 60 days without an active plan. The number is put into the pool of numbers to be recycled. You could always request the number to see if it is still available, but it is more t han likely not.
