Forum Discussion

jeffvizcaino's avatar
jeffvizcaino
Network Novice
Hace 7 años

Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text ...
teléfono robado
stolen sim card
  • tmo_chris's avatar
    tmo_chris
    Hace 7 años

    @hobbit y @syaoran

    We recommended T-Force because the OP is out of the country and without a phone. If you have the same issue as the OP but are in a position to call us, or team of experts folks over the phone are more than able to assist you with any account related issues.

jeffvizcaino's avatar
jeffvizcaino
Network Novice
Hace 7 años

Using social media would not have helped because I was using a backup phone and the "device was unknown/unrecognized" and required verification or 2 factor authentication to a phone number I did not have access to.

I got around the issue by using the My T-Mobile app and chatting with support through there. Apparently the app does not need as much verification as the website.

It seems strange that Facebook/Twitter is an option but email or chatting without signing in isn't.