Phone upgrade issue

I am trying to upgrade my wifes phone online, and every time I choose "no protection coverage" the website resets and asks me again if I want protection. I can't seem to skip this part. I am being forced to buy something I DO NOT WANT OR NEED. I am going to assume this is a bug, and nothing nefarious.

If anyone has a solution, please tell me. I talked to a rep and they had no idea what I was even talking about. If I had time, I would go in to a store, but I do not.

Thank you for your time,

Dan.