Forum Discussion
Ported to another carrier, unable to access my t-mobile online to view and pay final bills
I just got my new phone to replace my old phone, and ported my t-mobile number to Project Fi. I am now unable to access my t-mobile through the website since the the porting completed. How am I s...
Hola questwizard,
We are sorry to see you go! I have not tried Project Fi yet but I have heard good things As for your online access, this is removed when you cancel service with us as the number you use to login is no longer ours. Also, when you are on paperless billing and cancel your account, your final bill is always sent via paper to the billing address that we had on file. If you want to pay your bill before you receive this paper bill and you know approximately when your bill cycle closed, you can wait about 5 days after that date and your last bill will be finalized. You can still llamar a servicio al cliente to find out what this final bill is and ask them to transfer you to the automated bill pay system if you would like.
I tried calling the phone number and I am able to access my balance and do the robopay thing with no mention of a transaction fee (if they do charge the fee i'll be sure to turn it right in to the attorney general's office. had to do that with several various companies in the past pulling this same sort of scheme). Apparently I only had a <$1 balance, which is definitely not everything yet, considering I just ported the number yesterday, and from what I read, nothing is prorated. I'll try getting ahold of a person later today and see what happens. It'd definitely be nicer to just be able to check online for the final bill than have to call and sift through annoying voice menus every few days to check. I guess its going to be a necessary hassle in order for me to have a reliable signal. T-mobile is great in other paets of town here, but the entirety of south Phoenix basically has zero signal 75% of the time.
