Forum Discussion
Ported to another carrier, unable to access my t-mobile online to view and pay final bills
I just got my new phone to replace my old phone, and ported my t-mobile number to Project Fi. I am now unable to access my t-mobile through the website since the the porting completed. How am I s...
Hola questwizard,
We are sorry to see you go! I have not tried Project Fi yet but I have heard good things As for your online access, this is removed when you cancel service with us as the number you use to login is no longer ours. Also, when you are on paperless billing and cancel your account, your final bill is always sent via paper to the billing address that we had on file. If you want to pay your bill before you receive this paper bill and you know approximately when your bill cycle closed, you can wait about 5 days after that date and your last bill will be finalized. You can still llamar a servicio al cliente to find out what this final bill is and ask them to transfer you to the automated bill pay system if you would like.
For future reference, it's always best to try to switch to paper billing before porting out. Also, most carriers don't prorate the last bill when you port out or cancel service. So, if you port out on the first day of your service month you end up paying for the whole month.
