2 hours wait for Customer Service

jjones7791 wrote:

Like the OP, I've been a customer of Sprint / T-Mobile for close to 30 years, but that is about to change.  Told to wait for over an hour today for a callback.  Get the callback then wait another 15 minutes to get the agent on the phone.  Sprint customer service was NEVER like this.  You are paying people next to nothing in the Philippines or India or wherever, so hire more people!  Like others have said, customer service is a huge aspect of dealing with a telecom company, and given that I literally only call into them to make phone or plan changes, or fix some issue they caused, every 3 years or so, and this is a far cry from how good Sprint was, very disappointed to say the least.

Absolutely agree! Wait time for T-Mobile is unconscionable!!! What isvwrong with them? Sprint NEVER took this long. I have also been a customer for over 25 years.